Terms And Conditions

Gardeners North Harrow Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners North Harrow provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, firm or organisation requesting services from Gardeners North Harrow.

Company means Gardeners North Harrow, the gardening service provider.

Services means any gardening, garden maintenance, landscaping, lawn care, hedge trimming, planting, clearance or other related works supplied by the Company.

Site means the garden, grounds, property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking.

2. Scope of Services

The Company provides general gardening and outdoor maintenance services, which may include but are not limited to lawn mowing, lawn care, hedge cutting, pruning, planting, bed and border maintenance, weeding, garden tidying, seasonal work, garden clearance, basic soft landscaping and related tasks. Any additional or specialist work will be agreed in advance.

The exact scope of Services for each visit will be based on the quotation, service schedule or instructions agreed at the time of booking. The Company reserves the right to decline any work that it considers unsafe, inappropriate, or beyond its usual scope of operations.

3. Booking Process

3.1 Enquiries and quotations

The Client may request a quotation or make a booking enquiry by contacting the Company and providing details of the Site, the type of Services required, and any relevant access or timing information. Quotations are normally provided based on the information supplied and, where necessary, following a Site visit.

Quotations are estimates based on the anticipated time, labour and materials required. If on arrival at the Site the actual conditions differ significantly from those described, the Company may revise the quotation before starting work.

3.2 Confirming a booking

A booking is considered confirmed when the Client has accepted the quotation or service proposal and the Company has issued a confirmation of the appointment or start date. Confirmations may be provided verbally, in writing or both.

For ongoing or regular gardening arrangements, the Company may agree a recurring schedule, such as weekly, fortnightly or monthly visits. The frequency and approximate time of visits will be agreed in advance, but are subject to reasonable variation due to weather, seasonal demands, and operational requirements.

3.3 Access to the Site

The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time. Gates, side passages, communal entrances and other access routes should be unlocked or otherwise made available. Where access is delayed or prevented, the Company may apply a call-out or cancellation charge as set out in the cancellation section below.

4. Client Responsibilities

The Client is responsible for:

Ensuring that the Site is safe for the Company to work on, including identifying any known hazards such as unstable structures, sharp objects, underground services, ponds or other risks.

Keeping pets, children and other persons away from the immediate working area while Services are being carried out.

Informing the Company in advance of any specific requirements or restrictions that may affect the Services, such as protected trees, shared boundaries, covenants or management rules.

Securing any valuable items or moveable objects that could be damaged during normal gardening activities.

5. Payments and Pricing

5.1 Pricing

Prices will be stated in the quotation or agreed at the time of booking. They may be based on an hourly rate, a fixed price for a particular job, or a regular service fee. All prices are given in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes.

5.2 Payment terms

Unless otherwise agreed in writing, payment for one-off jobs is due on completion of the Services on the day of the visit. For regular or ongoing services, the Company may invoice periodically, for example monthly, and payment will be due within the time period stated on the invoice.

Accepted forms of payment will be communicated to the Client in advance. The Company does not accept payment by cash sent through the post.

5.3 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate, and to suspend or cancel future visits until the account is brought up to date. The Company may also recover from the Client any reasonable costs incurred in collecting overdue amounts.

6. Changes, Cancellations and Missed Appointments

6.1 Client cancellations and changes

If the Client needs to cancel or reschedule an appointment, the Client should notify the Company as early as possible. For standard visits, the Company ordinarily requires at least 24 hours notice prior to the scheduled arrival time.

Where less than 24 hours notice is given, or the Company arrives at the Site and is unable to gain access or commence work through no fault of its own, the Company may apply a cancellation or call-out charge to cover travel time and lost working hours.

For larger projects or full-day bookings, a longer notice period may apply, and this will be stated in the quotation or booking confirmation. If the Client cancels a significant project at short notice, the Company may charge for any preparatory work already undertaken, including planning, materials ordered, and any non-refundable costs.

6.2 Company cancellations and delays

The Company will make reasonable efforts to attend on the agreed date and at the approximate time stated. However, gardening services are subject to weather conditions, traffic, equipment issues and other factors beyond the Companys control. If the Company needs to cancel or reschedule an appointment, it will notify the Client as soon as reasonably practicable and arrange an alternative time.

The Company will not be liable for any indirect losses, loss of enjoyment, or consequential costs arising from a cancellation or delay, but will aim to minimise inconvenience to the Client.

7. Garden Waste and Environmental Regulations

7.1 Handling and removal of waste

During the provision of Services, the Company may generate green waste such as grass cuttings, leaves, branches, hedge trimmings and other plant material. The handling of this waste will be agreed with the Client before work begins.

Where possible, the Company may cut and leave green waste in the Clients compost area, green waste bin or other designated area on the Site, provided it is reasonable and lawful to do so. If the Client requests removal of green waste from the Site, additional charges may apply to cover disposal fees, transport and labour.

7.2 Compliance with waste regulations

The Company will comply with applicable waste and environmental regulations when transporting and disposing of garden waste. The Client agrees not to request or require the Company to dispose of waste in a manner that would breach local or national regulations.

7.3 Non-green waste

The Services do not normally include removal of non-green waste such as rubble, soil in large quantities, plastics, metals, household rubbish or hazardous materials. If such materials are found on the Site, the Company may decline to handle them or may offer to arrange removal at an additional charge, subject to availability and regulatory compliance.

8. Health and Safety

The Company will take reasonable care to carry out the Services in a safe and responsible manner, using appropriate tools and equipment. All operatives are expected to follow relevant health and safety guidelines.

The Client must inform the Company of any known risks at the Site, including uneven ground, fragile surfaces, hidden ponds, loose paving, low cables or other hazards. The Company may stop work if conditions are deemed unsafe and may charge for time spent on Site if the situation could reasonably have been prevented or disclosed in advance.

9. Liability and Insurance

9.1 Company liability

The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the work, the Client should notify the Company promptly so that the issue can be investigated and, where appropriate, remedied.

The Companys liability for any loss or damage arising from the provision of Services shall, to the fullest extent permitted by law, be limited to the value of the specific job or appointment during which the loss or damage occurred. The Company will not be liable for any indirect or consequential loss, loss of profit, or loss of enjoyment.

9.2 Exclusions

The Company is not responsible for:

Pre-existing damage or defects at the Site, including diseased plants, unstable structures, damaged fencing or worn surfaces.

Damage arising from the normal and agreed use of machinery and tools on lawns, borders, paths or other garden features, where such use is reasonably required to carry out the Services.

Damage caused by adverse weather, pests, plant diseases, acts of third parties, or events beyond the Companys control.

Any loss arising from the Clients failure to follow aftercare advice or maintenance recommendations provided by the Company.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, or for any other matter for which liability cannot lawfully be limited or excluded.

10. Materials, Plants and Guarantees

Where the Company supplies plants, turf, materials or products as part of the Services, it will use reputable suppliers and take reasonable care in selection and installation. However, the ongoing success of living plants depends on factors beyond the Companys control, such as weather, soil conditions, watering and care after the work is completed.

Unless expressly stated in writing, the Company does not guarantee the long-term survival or performance of plants, turf or seeds once the job is finished. The Client is responsible for ongoing watering, feeding, protection from frost and pests, and general aftercare.

11. Complaints and Disputes

The Company aims to provide a professional and reliable service. If the Client has any concerns or wishes to raise a complaint, the Client should contact the Company as soon as possible, ideally within 48 hours of the relevant visit.

The Company will investigate any complaint in good faith, may request further information, and will attempt to resolve the matter through discussion and, where appropriate, by revisiting the Site to inspect the work.

12. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, working practices or business requirements. The version in force at the time of booking or renewal of ongoing services will apply to the Agreement with the Client.

13. Data Protection and Privacy

The Company will collect and use the Clients personal information only as necessary to provide the Services, manage bookings, issue invoices and communicate about appointments. Client details will be handled with reasonable care and in accordance with applicable data protection laws.

The Company will not sell the Clients personal data to third parties. Information may be shared with service partners or subcontractors only where required to deliver the agreed Services.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms and Conditions is determined to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

By making a booking or allowing work to commence, the Client confirms that they have read, understood and agree to these Terms and Conditions governing the provision of gardening services by Gardeners North Harrow.